Shipping policy

Thank you for shopping with NZ Performance Tuning. This page explains what shipping costs, how long it takes, who delivers your order, and what happens if something goes wrong.

Where we ship

We ship to all addresses within New Zealand, including rural delivery addresses.

We do not currently ship outside New Zealand. If you are overseas and would like to order, email us at sales@nzperformancetuning.co.nz and we will tell you whether we can arrange freight and what it would cost, before you pay anything.

Handling time

Orders are picked, packed and dispatched within 2 business days of cleared payment.

Orders placed on a weekend or a New Zealand public holiday begin processing on the next business day.

Handling time is separate from delivery time. The delivery estimate shown at checkout applies from the point your order is dispatched, not from the point you place it.

Special order items

Some items are not held in stock and are brought in from the manufacturer specifically for your order. Where that applies, we will confirm it with you by email, along with the expected lead time, before we place the order with the manufacturer.

Orders ship complete. If one line on your order is a special order item, the whole order is dispatched together once everything is ready. If you would prefer us to split the order and send the in-stock items first, tell us and we will arrange it.

Shipping cost

Shipping is calculated at checkout based on your delivery address and the size and weight of the items in your order.

Enter your address at checkout and you will see every available service with its price and delivery estimate before you pay. You choose which one you want.

The amount shown at checkout is the full shipping cost for your order, including rural delivery where it applies. There are no additional shipping charges added after purchase.

Who delivers your order

We ship with NZ Post, NZ Couriers, Aramex and Post Haste.

The services available to you depend on the size of the items you are ordering and where they are going. Larger items such as exhaust systems, intercoolers and body panels travel on a freight service, so fewer options may appear at checkout for those orders. Every service available for your order is shown at checkout with its own price and delivery estimate.

Delivery time

Each shipping service shows its own delivery estimate at checkout. Estimates are provided by the carrier and count in business days from dispatch.

Rural delivery addresses generally take longer than urban addresses on the same service.

Delivery estimates are not guaranteed. Delays can happen because of weather, carrier backlogs, public holiday periods and rural delivery schedules.

Free collection from our workshop

You can collect your order from our Hobsonville workshop at no cost. Select Pickup at checkout instead of Ship.

Orders are usually ready to collect within 24 hours. We will email you when your order is ready. Please wait for that email before coming in.

Collection address:
Unit 5 / 88 Hobsonville Road, Hobsonville, Auckland 0618
Monday to Friday, 9:00am to 5:00pm

Please bring your order confirmation and photo identification.

Tracking your order

You will receive a dispatch email with a tracking number once your order leaves us. Track your parcel on the website of the carrier you selected at checkout.

If you have not received a dispatch email within 3 business days of ordering, email sales@nzperformancetuning.co.nz with your order number and we will check on it.

If your order is late

If your tracking has not updated for 3 business days, or your order has not arrived within 5 business days of the estimated delivery date, contact us with your order number.

We will lodge an enquiry with the carrier and keep you updated until it is resolved.

If your order arrives incomplete

Contact us within 7 days of delivery with your order number and a photo of what was received, including the packaging.

We will ship the missing items at our cost, or refund them, whichever you prefer.

If your order arrives damaged

Contact us within 7 days of delivery with your order number and photographs of both the item and the packaging.

We will send a replacement at our cost, or refund you in full including the shipping charge you paid. Please do not return a damaged item before contacting us. Full details are in our Returns and Refunds Policy.

If your order never arrives

We will trace it with the carrier. If the carrier confirms the parcel is lost, or it cannot be located within 10 business days of the enquiry being lodged, we will resend your order at our cost or refund you in full, whichever you prefer.

You will not be out of pocket.

Incorrect delivery addresses

Please check your delivery address carefully before you pay. If an order is returned to us because the address was incorrect or incomplete, we will contact you to arrange redelivery. The cost of redelivery is payable by you.

Contact us about shipping

Email: sales@nzperformancetuning.co.nz
Phone: 09 837 6252, or +64 9 837 6252 from outside New Zealand
Workshop: Unit 5 / 88 Hobsonville Road, Hobsonville, Auckland 0618, New Zealand
Hours: Monday to Friday, 9:00am to 5:00pm